Contact Us

Get in Touch with Marttizo

Thank you for visiting Marttizo!

We value every customer and are committed to providing helpful assistance throughout your shopping experience. Whether you have questions about our lighting collections, need additional product information, or require support with an existing order, we're here to help.

At Marttizo, we aim to make your experience with our store as convenient and straightforward as possible.

How Can We Help You?

Our customer support team can assist you with a variety of inquiries, including:

  • Product Information: Questions about our Table Lamps, Floor Lamps, and Ceiling Lighting collections, including product dimensions, materials, specifications, and available styles.

  • Order Assistance: Help with order details, order confirmation, and order-related questions.

  • Shipping & Delivery: Information about shipping arrangements, estimated delivery times, and tracking updates.

  • Returns & Refunds: Guidance regarding return requests, refund procedures, and applicable store policies.

  • Product Concerns: Assistance with damaged, defective, incorrect, or missing items.

  • General Inquiries: Any other questions or feedback about Marttizo and our products.

Contact Information

Brand Name: Marttizo

Company Name: Chuanglianshi Trading Co., Ltd.

Email: service@marttizo.com

Business Address:

UNIT 98 OF FACTORY A 1/F, UNION HING YIP FACTORY BUILDING, NO.20 HING YIP STREET, KWUN TONG, HONG KONG

For customer service inquiries, please contact us through the email address provided above.

Order-Related Support

If you are contacting us about an existing order, please include the following information when possible:

  • Your order number

  • The email address used when placing the order

  • A brief description of your question or concern

  • Relevant product photographs, if reporting a damaged, defective, or incorrect item

Providing these details helps our support team better understand your request and assist you more efficiently.

Returns and Refunds

If you would like to request a return, exchange, or refund, please contact us at service@marttizo.com before sending any products back.

Our team will review your inquiry and provide guidance based on our Return Policy.

Please do not ship products to our business address without receiving return instructions and confirmation from our customer support team.

We Value Your Feedback

At Marttizo, customer feedback plays an important role in helping us improve our product selection, website experience, and customer support.

If you have suggestions, questions, or comments about our lighting products or shopping experience, we welcome you to reach out.

Thank you for choosing Marttizo.

We appreciate your interest in our lighting collections and look forward to assisting you.

Marttizo — Lighting That Complements Your Space.