Terms & Conditions

1. Introduction

Welcome to Marttizo!

These Terms & Conditions ("Terms") govern your access to and use of the Marttizo website, including browsing our products, placing orders, and using any services provided through our online store.

Marttizo is operated by Chuanglianshi Trading Co., Ltd., a company located in Hong Kong.

Our online store specializes in lighting products, including Table Lamps, Floor Lamps, Ceiling Lighting, and related lighting accessories.

Throughout these Terms, "we," "us," and "our" refer to Marttizo and its operating company. "You" and "your" refer to visitors, customers, and other users of our website.

By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue using our website.

Nothing in these Terms limits any mandatory rights or protections provided to consumers under applicable law.

2. General Conditions

By using the Marttizo website, you agree that:

  • You will use our website only for lawful purposes.

  • You will provide accurate and complete information when placing an order.

  • You will not engage in fraudulent, misleading, or unauthorized activities.

  • You will not interfere with the security, operation, or functionality of our website.

  • You will not attempt to access restricted areas, customer accounts, or systems without authorization.

  • You will comply with applicable laws and regulations when purchasing or using our products.

We reserve the right to restrict access to our services or cancel transactions where we reasonably suspect fraud, unlawful activity, or violations of these Terms.

3. Products and Product Information

Marttizo offers a selection of lighting products intended for residential and other appropriate interior environments.

Our product categories include:

Table Lamps

Decorative and functional table lighting suitable for desks, bedside tables, living areas, and other interior spaces.

Floor Lamps

Freestanding lighting products designed for living rooms, bedrooms, reading corners, and similar environments.

Ceiling Lighting

Ceiling-mounted lighting fixtures designed for various interior applications, subject to individual product specifications and installation requirements.

We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, materials, colors, specifications, and other relevant information.

However, certain differences may occur due to:

  • Screen display settings

  • Lighting conditions in product photography

  • Manufacturing variations

  • Product design updates

  • Measurement tolerances

Customers should carefully review individual product pages before placing an order.

If a product contains materially incorrect information, we will address the issue in accordance with applicable consumer protection laws.

4. Product Availability

All products displayed on our website are subject to availability.

We reserve the right to update our product selection, discontinue items, or adjust available quantities without prior notice.

Adding an item to your shopping cart does not guarantee its availability.

If a product becomes unavailable after an order has been placed, we will contact you regarding available options, which may include:

  • Waiting for the item to become available

  • Selecting an alternative product with your agreement

  • Canceling the affected item

  • Receiving a refund for the unavailable item

We will not substitute a materially different product without your agreement.

5. Pricing and Payments

Product prices are displayed on our website in the currency indicated at checkout.

We make reasonable efforts to ensure that prices and product information are accurate.

However, occasional pricing or technical errors may occur.

If an obvious pricing error is identified before an order is accepted or fulfilled, we may contact you to confirm whether you wish to proceed at the correct price or cancel the affected order.

We will not increase the price of an accepted order without your agreement.

Payment must be completed using one of the payment methods available during checkout.

Payments may be processed through authorized third-party payment providers.

We do not guarantee that every payment method will be available in all countries or regions.

Additional charges, such as currency conversion fees or international transaction fees, may be imposed by your bank or payment provider.

6. Order Placement and Confirmation

When you place an order through the Marttizo website, you agree to provide accurate billing, shipping, and contact information.

After submitting an order, you may receive an automated order confirmation email.

An automated confirmation acknowledges receipt of your order but does not necessarily mean that the order has been accepted for fulfillment.

An order may be subject to payment verification, inventory availability, and fraud prevention checks.

We may decline or cancel an order for legitimate reasons, including:

  • Unavailable products

  • Failed payment authorization

  • Incorrect or incomplete order information

  • Suspected fraudulent activity

  • Shipping restrictions

  • Obvious pricing errors

  • Applicable legal or regulatory restrictions

If an order is canceled after payment has been collected, we will issue an appropriate refund.

We reserve the right to limit quantities purchased per customer or transaction where reasonably necessary.

7. Shipping and Delivery

Marttizo provides shipping services to eligible destinations based on available logistics arrangements.

Our standard shipping terms are:

  • Orders of $59.99 USD or more: Free Standard Shipping

  • Orders below $59.99 USD: $5.99 USD Shipping Fee

  • Order Processing Time: 1–2 business days

  • Estimated Shipping Transit Time: 7–15 business days

  • Estimated Total Delivery Time: 8–17 business days

Delivery estimates are not guaranteed arrival dates.

Actual delivery times may vary depending on shipping destinations, customs procedures, carrier operations, weather conditions, and other circumstances outside our reasonable control.

Customers are responsible for providing accurate shipping information.

Additional shipping charges may apply to certain oversized items or special delivery arrangements when clearly disclosed before checkout.

For complete details, please review our Shipping Policy.

8. Customs Duties and Taxes

For international orders, customs duties, import taxes, and related charges may apply depending on the destination.

Unless otherwise stated during checkout, customers are responsible for applicable import duties, taxes, and customs clearance charges.

These charges are determined by the relevant authorities and are not controlled by Marttizo.

Customers are responsible for checking local import restrictions and product requirements before purchasing.

Nothing in this section removes any tax or disclosure obligations imposed on Marttizo by applicable law.

9. Returns, Exchanges, and Refunds

We want customers to have clear information about their options if a product does not meet their expectations.

Marttizo offers a 30-day return period for eligible products, beginning on the date of delivery.

To qualify for a change-of-mind return, products generally must be:

  • Unused and uninstalled

  • In their original condition

  • Accompanied by original packaging and accessories

  • Free from damage caused by misuse or improper handling

  • Returned in accordance with our return instructions

Certain items may not be eligible for change-of-mind returns, including customized products, used or modified lighting fixtures, and designated final-sale products where permitted by law.

If you receive a damaged, defective, or incorrect product, please contact our customer support team.

Approved refunds will generally be processed to the original payment method.

For full eligibility requirements, return shipping responsibilities, and refund procedures, please refer to our Return & Refund Policy.

Mandatory consumer rights remain unaffected.

10. Order Cancellations and Modifications

If you need to cancel or modify your order, please contact us at service@marttizo.com as soon as possible.

We will make reasonable efforts to accommodate changes before an order is shipped.

Once an order has been dispatched, cancellation or modification may no longer be possible.

Customers may still request an eligible return after delivery in accordance with our Return & Refund Policy.

11. Lighting Product Safety and Installation

Some Marttizo products contain electrical components and may require assembly, mounting, or professional installation.

Customers must review the product information and relevant installation instructions before using or installing lighting fixtures.

Important safety considerations include:

  • Confirming compatibility with the local electrical voltage and power supply

  • Following installation and operating instructions

  • Using suitable electrical connections and mounting hardware

  • Avoiding unauthorized product modifications

  • Keeping electrical components away from unsuitable moisture or environmental conditions

  • Using qualified electricians for installations where required by law or appropriate for safety

Ceiling lighting fixtures and certain electrical products may require professional installation.

Customers should not operate products with visibly damaged wiring, connectors, plugs, or other electrical components.

Improper installation, unauthorized modifications, or use outside a product's stated specifications may create safety risks.

Marttizo is not responsible for damage directly caused by customer misuse or improper installation to the extent permitted by applicable law.

This section does not exclude liability that cannot legally be excluded or limit mandatory rights concerning defective or unsafe products.

12. Intellectual Property Rights

All website content owned by Marttizo or used under applicable licenses, including text, graphics, logos, product descriptions, website layouts, and other materials, is protected by relevant intellectual property laws.

You may access and use our website for personal, non-commercial shopping purposes.

Without appropriate permission, you may not:

  • Copy or reproduce substantial portions of our website content

  • Distribute or commercially exploit protected materials

  • Use our brand identity in a misleading or unauthorized manner

  • Modify or republish protected website content

  • Claim ownership of intellectual property belonging to Marttizo or third parties

Product trademarks and brand names belonging to third parties remain the property of their respective owners.

Nothing in these Terms transfers ownership of intellectual property rights to website users.

13. User Accounts and Account Security

If customer accounts are available on our website, users are responsible for maintaining the confidentiality of their account credentials.

You agree to:

  • Provide accurate account information

  • Keep login details secure

  • Avoid sharing account access with unauthorized individuals

  • Notify us if you suspect unauthorized account activity

We may suspend or restrict accounts where reasonably necessary to address security threats, fraud, or violations of these Terms.

You may contact our customer support team for assistance with account-related concerns.

14. Prohibited Uses

You agree not to use our website or services for activities that violate applicable laws or interfere with the rights of others.

Prohibited activities include:

  • Using the website for fraudulent purchases

  • Providing false or misleading information

  • Attempting unauthorized access to website systems

  • Uploading malicious software or harmful code

  • Interfering with website security features

  • Collecting personal information about other users without authorization

  • Using automated systems in ways that disrupt website operations

  • Infringing intellectual property rights

  • Engaging in unlawful or abusive behavior toward our staff or other users

We may take reasonable action to address prohibited activities, including restricting website access or canceling affected transactions.

15. Third-Party Services and Links

Our website may use third-party services to support payment processing, hosting, shipping, analytics, and other business functions.

Some pages may also contain links to external websites.

These third-party websites and services may operate under their own terms and privacy policies.

Marttizo does not control independently operated third-party websites and is not responsible for their content, availability, or practices, except where liability cannot legally be excluded.

We recommend reviewing the terms and policies of third-party services before using them.

16. Personal Information and Privacy

We respect the privacy of our customers and website visitors.

Personal information collected through our website may be used to:

  • Process and fulfill orders

  • Provide customer support

  • Arrange shipping and delivery

  • Process payments and refunds

  • Maintain website security

  • Improve our services

  • Send marketing communications where permitted

For additional information about how personal information is collected, used, stored, and shared, please review our Privacy Policy.

17. Website Information and Availability

We aim to keep our website functional, accurate, and accessible.

However, website content and services may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond our reasonable control.

We do not guarantee uninterrupted website availability or that every technical issue will be prevented.

We may update website features, product listings, and informational content when reasonably necessary.

Product-related contractual obligations and mandatory legal rights remain unaffected by such updates.

18. Disclaimer of Warranties

We aim to provide lighting products that conform to their descriptions and applicable legal requirements.

Except for warranties expressly provided by us and rights guaranteed by law, we do not make additional warranties regarding uninterrupted website access or the suitability of every product for every customer's individual circumstances.

Customers should review product specifications carefully before purchase, particularly electrical compatibility, dimensions, mounting requirements, and intended use.

Nothing in these Terms excludes statutory warranties, guarantees, or remedies that cannot lawfully be excluded.

19. Limitation of Liability

To the fullest extent permitted by applicable law, Marttizo and its operating company will not be liable for indirect or consequential losses arising from the use of our website or products where such liability may lawfully be excluded.

We are not responsible for losses caused solely by circumstances outside our reasonable control, including certain third-party network failures or customer misuse.

However, nothing in these Terms limits or excludes liability for:

  • Fraud or fraudulent misrepresentation

  • Death or personal injury caused by negligence where such exclusion is prohibited

  • Liability for defective products that cannot lawfully be excluded

  • Breaches of mandatory consumer protection obligations

  • Any other liability that cannot be limited under applicable law

Where liability may legally be limited, any limitation will be applied only to the extent reasonable and permitted by the applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to be responsible for reasonable losses or claims arising from your unlawful use of our website or your material violation of these Terms.

This provision does not require customers to indemnify Marttizo for losses caused by our own negligence, misconduct, breach of contract, or failure to comply with applicable laws.

21. Force Majeure

Marttizo will not be responsible for delays or failures in performing obligations to the extent caused by events beyond our reasonable control, subject to applicable legal requirements.

These events may include:

  • Natural disasters

  • Severe weather conditions

  • Government restrictions

  • Transportation disruptions

  • Labor disputes

  • Public health emergencies

  • Major telecommunications or infrastructure failures

  • Other extraordinary circumstances beyond reasonable control

If such events materially affect an order, we will make reasonable efforts to communicate relevant information and provide an appropriate resolution.

Customers retain any cancellation, refund, or other rights available under applicable law.

22. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or limited to the extent permitted by law.

The remaining provisions will continue to apply unless the applicable law requires otherwise.

23. Termination

We may suspend or terminate access to our website or services if a user materially violates these Terms, engages in fraudulent activity, or creates a security risk.

Termination of website access does not automatically cancel valid contractual rights or obligations associated with orders already accepted.

Any outstanding consumer rights, payment obligations, refunds, or legal responsibilities will continue to be handled in accordance with applicable law.

24. Governing Law

These Terms & Conditions are governed by the laws of the Hong Kong Special Administrative Region, subject to any mandatory consumer protection laws that apply in the customer's place of residence.

Any disputes arising from these Terms will be handled through appropriate legal procedures and competent courts, without restricting jurisdictional rights that consumers cannot legally waive.

Before initiating formal legal proceedings, customers are encouraged to contact our customer support team so that we may attempt to resolve concerns through communication.

25. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, our products, or your shopping experience, please contact us.

Brand Name: Marttizo

Company Name: Chuanglianshi Trading Co., Ltd.

Business Address:

UNIT 98 OF FACTORY A 1/F, UNION HING YIP FACTORY BUILDING, NO.20 HING YIP STREET, KWUN TONG, HONG KONG

Customer Service Email: service@marttizo.com

We welcome customer inquiries and will make reasonable efforts to provide helpful assistance.

Thank you for shopping with Marttizo.

Marttizo — Lighting That Complements Your Space.