Shipping Policy

1. Introduction

Thank you for shopping at Marttizo.

At Marttizo, we are committed to providing a convenient and reliable shopping experience for customers purchasing our Table Lamps, Floor Lamps, Ceiling Lighting, and related lighting products.

We understand that timely and secure delivery is an important part of your shopping experience. This Shipping Policy explains our order processing procedures, shipping charges, estimated delivery times, tracking information, and other important details.

If you have any questions regarding shipping or delivery, please contact our customer support team at service@marttizo.com.

2. Shipping Rates

Marttizo offers the following standard shipping rates:

  • Orders of $59.99 USD or more: Free Standard Shipping

  • Orders below $59.99 USD: Flat Shipping Fee of $5.99 USD

Shipping eligibility is calculated based on the order subtotal after applicable discounts and before shipping charges.

Any applicable taxes or additional charges will be displayed during checkout.

Certain oversized or unusually heavy lighting products may require special delivery arrangements. Any additional shipping charges, if applicable, will be disclosed before the order is completed.

3. Order Processing Time

We aim to process orders within 1–2 business days after payment confirmation.

Order processing includes:

  • Payment verification

  • Product availability confirmation

  • Order preparation

  • Packaging and quality checks

  • Shipment arrangement

Business days generally refer to Monday through Friday, excluding applicable public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next business day.

During promotional events, holidays, or periods of increased order volume, processing may take longer than usual.

Once your order has been shipped, you will receive a shipping confirmation email with available tracking information.

4. Estimated Delivery Time

Our estimated standard shipping delivery time is 7–15 business days after dispatch, depending on the destination and logistics arrangements.

The total estimated delivery time includes:

  • Order Processing: 1–2 business days

  • Shipping Transit: 7–15 business days

  • Estimated Total: 8–17 business days

These delivery estimates are provided for general reference and are not guaranteed arrival dates.

Actual delivery times may vary due to:

  • Destination country or region

  • Shipping carrier operations

  • Customs clearance procedures

  • Local transportation conditions

  • Weather disruptions

  • Public holidays

  • Unexpected logistics delays

We recommend placing orders in advance if you need lighting products for a specific event, renovation, or installation schedule.

5. Shipping Destinations

Marttizo may offer shipping to selected international destinations, subject to carrier availability, local regulations, and delivery restrictions.

Available shipping destinations will be displayed during checkout.

If shipping is unavailable for your selected address, you may be unable to complete the order.

Some destinations may be excluded because of logistics limitations, import restrictions, transportation disruptions, or regulatory requirements.

We reserve the right to decline or cancel an order if delivery to the destination cannot be arranged. If payment has already been collected, an applicable refund will be issued.

6. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email containing available tracking details.

Tracking information may include:

  • Shipping carrier

  • Tracking number

  • Shipment status

  • Estimated delivery information

Please allow 24–72 hours after dispatch for tracking details to become available or update within the carrier's tracking system.

If your tracking information has not updated for an extended period, please contact us at service@marttizo.com.

Our customer support team will assist you in reviewing the shipment status.

7. Shipping and Packaging of Lighting Products

Many lighting products contain fragile materials or electrical components that require careful handling during transportation.

Depending on the product, items may include:

  • Glass lampshades

  • Metal frames and fixtures

  • Decorative lighting components

  • Electrical wiring and connectors

  • Mounting brackets and installation accessories

We aim to use appropriate protective packaging to help reduce the risk of damage during transit.

For larger products, such as floor lamps and ceiling lighting fixtures, certain components may be packaged separately or require assembly after delivery.

Please review the product description and installation instructions for specific assembly requirements.

We recommend inspecting your package upon arrival before installing or using the lighting product.

8. Multiple Shipments

If your order contains multiple products, items may occasionally be shipped in separate packages.

This may happen because of:

  • Different product availability

  • Packaging requirements

  • Warehouse or fulfillment arrangements

  • Product size or weight

  • Shipping carrier limitations

If your order is delivered in multiple shipments, individual packages may arrive on different dates.

Where available, separate tracking information will be provided for each shipment.

9. Customs Duties and Import Taxes

International shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country or region.

Unless otherwise stated at checkout, customers are responsible for applicable customs duties, import taxes, and related clearance charges.

These charges are determined by local authorities and are not included in our standard shipping fees unless explicitly indicated.

Customs clearance procedures may affect estimated delivery times.

Customers are responsible for ensuring that the products they order comply with applicable import and electrical product requirements in their destination.

If you are uncertain about potential import fees or restrictions, we recommend consulting your local customs authority before placing an order.

10. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please ensure that your shipping address includes:

  • Recipient's full name

  • Street address and building details

  • Apartment or unit number, if applicable

  • City and postal code

  • Country or region

  • Valid contact information, when required for delivery

Marttizo is not responsible for delivery delays caused by inaccurate or incomplete information provided by the customer.

If you notice an error in your shipping address, please contact us at service@marttizo.com as soon as possible.

We will attempt to update the address if the order has not yet been shipped.

Once a package has been dispatched, address modifications may not be possible.

Additional shipping charges resulting from customer-provided address errors may be the customer's responsibility.

11. Delayed Shipments

Although we aim to provide reliable delivery services, occasional shipping delays may occur.

Potential causes include:

  • Severe weather conditions

  • Customs inspections

  • Carrier delays

  • Transportation interruptions

  • High seasonal shipping demand

  • Public holidays

  • Unexpected operational issues

If your order is delayed beyond the estimated delivery period, please contact our support team.

We will review the available tracking information and, when appropriate, assist with a delivery investigation.

If delivery becomes impossible or a shipment is confirmed lost, we will assess the circumstances and provide an appropriate resolution in accordance with applicable consumer protection laws.

12. Lost or Missing Packages

If your tracking information shows that your package has not arrived or appears to be lost in transit, please contact us at service@marttizo.com.

To assist with the investigation, please provide:

  • Your order number

  • Your full name

  • The email address used when placing the order

  • Tracking number, if available

  • A brief description of the issue

We may coordinate with the shipping carrier to investigate the shipment.

If a package is confirmed lost before successful delivery, we may arrange a replacement or issue a refund, depending on the circumstances and applicable requirements.

If tracking indicates that a package has been delivered but you cannot locate it, please contact us so that we can help review the delivery information.

13. Damaged Packages or Products

We recommend inspecting your shipment as soon as it arrives.

If the outer packaging or lighting product appears damaged, please document the condition before discarding the packaging.

For damaged or defective items, please contact us at service@marttizo.com with:

  • Order number

  • Product name

  • Description of the damage

  • Clear photographs of the product

  • Photographs of the shipping package, if applicable

Our support team will review the issue and provide guidance regarding an appropriate replacement, refund, or other resolution.

For safety reasons, do not connect, install, or operate a lighting product with visibly damaged electrical components.

For additional information, please refer to our Return & Refund Policy.

14. Undeliverable or Returned Packages

A package may be returned to the sender if delivery cannot be completed.

Common reasons include:

  • Incorrect or incomplete shipping address

  • Recipient unavailable after repeated delivery attempts

  • Failure to collect the package when required

  • Customs clearance issues

  • Delivery restrictions

If your package is returned, please contact our customer support team.

We will review the circumstances and discuss available options, which may include reshipping or a refund.

Additional shipping charges may apply when a failed delivery results from incorrect customer-provided information or an uncollected package, subject to applicable law.

If the delivery issue results from our error or the shipping provider's failure, we will work toward an appropriate resolution without improperly charging the customer.

15. Order Changes and Cancellations

If you need to modify or cancel your order, please contact service@marttizo.com as soon as possible.

We will attempt to accommodate your request if the order has not yet entered the shipping process.

Once your order has been dispatched, we may be unable to make changes or cancel the shipment.

If the package has already been shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

16. Important Delivery Considerations

Before placing an order, please review the product information carefully, particularly for ceiling fixtures and other lighting products requiring installation.

Important details may include:

  • Product dimensions and weight

  • Electrical voltage and compatibility

  • Installation and mounting requirements

  • Included accessories and hardware

  • Product materials and finishes

Delivery services do not include product assembly, electrical installation, or mounting unless explicitly stated.

Customers should arrange professional installation where necessary or required by local regulations.

Please do not attempt to install electrical fixtures that are damaged or incompatible with your local electrical system.

17. Contact Information

If you have questions about shipping charges, order processing, delivery estimates, shipment tracking, or delivery-related concerns, please contact us.

Brand Name: Marttizo

Company Name: Chuanglianshi Trading Co., Ltd.

Business Address:

UNIT 98 OF FACTORY A 1/F, UNION HING YIP FACTORY BUILDING, NO.20 HING YIP STREET, KWUN TONG, HONG KONG

Email: service@marttizo.com

Our customer support team will review your inquiry and assist you with available shipping and delivery information.

Thank you for choosing Marttizo — Lighting That Complements Your Space.